snowman
Diamond
- Joined
- Jul 31, 2004
- Location
- Southeast Michigan
High bidder on one item at a recent proxio auction on bidspotter.
Two days following the auction, they had to delay first day of removal...no big deal. It happens, I get it.
Three days following the auction they sent out an email stating that due to parent company remodel plans, removal was going to be delayed at least two weeks, and they'd email everyone with further plans once they know them.
Now...I'm a pretty flexible guy when it comes to plans that go awry...but I also expect to be taken care of from a customer service point of view. And I know for a fact that when my parents were doing tiny $20,000 estate sales for people, they had contracts that spelled out full control of sale site.
On top of this, I pay with my credit card only to get hit with a foreign atm charge because the auction company is based out of Canada, even though the auction site is in Michigan.
So how common is this with the bigger auction houses? I've been to hundreds of auctions, but they have all been local small time auction houses where generally I know the auctioneer, I know the guys "helping" me loadout, and I know that they are going to bust their asses to make it a good experience.
Two days following the auction, they had to delay first day of removal...no big deal. It happens, I get it.
Three days following the auction they sent out an email stating that due to parent company remodel plans, removal was going to be delayed at least two weeks, and they'd email everyone with further plans once they know them.
Now...I'm a pretty flexible guy when it comes to plans that go awry...but I also expect to be taken care of from a customer service point of view. And I know for a fact that when my parents were doing tiny $20,000 estate sales for people, they had contracts that spelled out full control of sale site.
On top of this, I pay with my credit card only to get hit with a foreign atm charge because the auction company is based out of Canada, even though the auction site is in Michigan.
So how common is this with the bigger auction houses? I've been to hundreds of auctions, but they have all been local small time auction houses where generally I know the auctioneer, I know the guys "helping" me loadout, and I know that they are going to bust their asses to make it a good experience.