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  1. #81
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    Quote Originally Posted by beeser View Post
    I've moved on and placed an order elsewhere for some quality German made collets at considerably greater expense.
    Sounds like the UPS shipping option would have been the better option, now doesn't it?

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  3. #82
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    Quote Originally Posted by fmari --MariTool- View Post
    Never had a shipping discount for PM members. That is why I was confused with the post from Beeser.
    I thought that was odd, too, so I did a search while eating lunch earlier. Sounds like bozo was referencing a post from over 14 years ago.

    Source for ER 40 collets online

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  5. #83
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    Wow! Even though I am at that probably well deserved for most derogatory hobbyist level, I'm beginning to think this how to book should be at the top of the must read list before even screwdriver ownership is allowed never mind machine tools. https://www.amazon.ca/How-Not-Be-Ass...der_0692707298

    I've not yet ever placed an order with Frank, but this has sure convinced me I need to. Strike one? Not at all even close to that in my estimate. It's just the opposite in fact.

  6. #84
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    Quote Originally Posted by David Utidjian View Post
    I have been ordering stuff from MariTool for 8+ years. Never had a problem. I don't order much any more as I am a hobbyist these days. Never knew about the shipping discount for PM members. Frank owes me money!
    Seriously though... Frank has always given me excellent service and quality products.
    I suppose part of the problem for some people is they have developed expectations about ordering online and feel slighted when whatever bauble they have just ordered isn't immediately followed by email confirmations, tracking numbers, text messages etc... of their recent purchase physical path from vendors bin to their veranda complete with a picture of the box once delivered. Used to be that anything mail-order that arrived within two weeks was near instantaneous. A week for UPS in the lower 48. Now we have people that get in a huff because they didn't get confirmation of their orders shipping label being printed within 24 hours.

    -DU-
    I went for ignorant UPS ground: Metro DC USPS is in a hurt state of late.

    1 CAT40 - BT40 Standard or Dual Contact Tightening Fixture (40-Taper-Lock) 1 x $74.95 $74.95
    Sub-Total $74.95
    UPS Ground $18.46
    Tax $0.00
    Total $93.41


    Delivery is never "free". A merchant just eats the ACTUAL cost .. hopes to make it up somewhere else.

    Confirmation email came within mere MINUTES. Tracking number included.

    Where's the REAL problem?

    It's just bizness, folks. None of us control any couriers but our own wheels.

    Your own costs or schedules are so different?

  7. #85
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    I feel for you guys(and gals) suffering the snow on the East coast.

    Here in So Cal we had 12" of sunshine today

    foot-sunshine.jpg

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  9. #86
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    Quote Originally Posted by triumph406 View Post
    I feel for you guys(and gals) suffering the snow on the East coast.

    Here in So Cal we had 12" of sunshine today

    foot-sunshine.jpg
    You scurvy, insolent, trolling bastard. My back yard:

    deer.jpg

    And more snow or rain to come on Thursday.

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  11. #87
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    Quote Originally Posted by beeser View Post
    I want what they promised. A snow storm doesn't affect being able to make a USPS shipping label online. If they can't follow through on same day shipping then don't make the promise. The order was placed well before their stated cut off time.
    Yeah, that's ridiculous. Grow up and stop being such a baby. I get this sometimes with customers who project all their ills onto everyone else... I had a guy once freak out that I was a day late shipping a custom order because of a machine problem and he legitimately tried to claim we should have two CNC machines in two different physical locations in different parts of the country to avoid machine problems, power problems, weather problems, and more. Yeah buddy... I'm engraving something for you and selling you a part slightly over cost - let me invest in a nationwide logistics infrastructure to make sure your $80 widget has less chance of being late. Not like I was selling medical parts, it was a widget for his motorcycle and he purchased in February and lived in Michigan.

    Sorry dude, you *are* that .01% of customers who make the other 99.99% jump through hoops to get simple stuff done.

  12. #88
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    Quote Originally Posted by beeser View Post
    Not necessary ... I just cancelled it myself.
    Excellent. I am sure Frank will breathe a sigh of relief that he doesn't need to bother replying to the whiney emails I am sure are waiting for him.

    Now please recognize that you have only screwed yourself. Had you been chill and understanding, I am pretty sure Frank could/would have expedited the shipping on his dime based on the circumstances. But now you won't get your order in time and will have to pay express shipping somewhere else for lesser quality parts.

    Congratulations on stepping on a rake and smacking yourself in the face. And for Frank, nothing of value was lost.

  13. #89
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    Kudos to Frank. Long time happy customer here.

    Man am I soooo tired of entitled people. E-commerce can be a very good tool, but sooner or later you get one of "those." I have no idea of what a good percentage of performance is for stuff like this - we seldom screw up, but sometimes you'd think it's the end of the world if we make a mistake. Good thing almost everyone in my little market is pretty reasonable. It's sure been a learning experience. I know who I don't want to be, and that's like the OP. hahaha.

    My Dad's version where to find sympathy "between sin and syphilis"

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  15. #90
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    I did a doubletake when I saw the OP's post title. I just happened to order a few things (including a set of ER collets) from MariTool today. As usual, I was treated exceptionally well, despite being on the "other" side of the border (the shipping/customs paperwork is a pain in the ass for the vendor). Everything I've ever bought from MariTool has exceeded my expectations, and I remember one time Frank going out of his way to dig up a specialty holder for the micro-adjust boring head I was buying - it's the sort of thing that brings me back as a customer. Again today Tom went above and beyond for me, combining two separate orders and offering to ship them via an alternate carrier to save me a few bucks. How somebody can take exception with the way these guys operate is mind-boggling.

    I've laughed my ass off reading the 5 pages of responses - I needed that at the end of too many hours at the (woodworking) shop. Thanks guys.

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  17. #91
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    Can't just write off hobbyist's. Steve Jobs, the Wright Bros and others were just putzing around and look what they did.

    Tom

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  19. #92
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    Quote Originally Posted by TDegenhart View Post
    Can't just write off hobbyist's. Steve Jobs, the Wright Bros and others were just putzing around and look what they did.

    Tom
    I agree 100%. This is why I don't have min order size and I sell inserts individually. Many hobbyists turn into large machine shops. It is a privilage to serve both large and small customers. Both have pros and cons.

  20. #93
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    Whiney millenials will inherit the planet,but only after they get finished throwing the toys out of the cot.

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  22. #94
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    Quote Originally Posted by john.k View Post
    Whiney millenials will inherit the planet,but only after they get finished throwing the toys out of the cot.
    You can trace that all the way back to a couple of grey haired cavemen sitting on a rock out front of their cave grunting something like " I just don't know about younguns these days, the end of civilation is literlly written on the walls of this damn cave"

    The way they are taking all of our words away and replacing them with picturels has me starting to believe it

  23. #95
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    Quote Originally Posted by john.k View Post
    Whiney millenials will inherit the planet,but only after they get finished throwing the toys out of the cot.
    Boomer, Did it cross your mind Frank might not be that old?

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  25. #96
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    Expectations.... are the source of all disappointment.

  26. #97
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    Quote Originally Posted by Garwood View Post
    Boomer, Did it cross your mind Frank might not be that old?
    He did use the qualifier "whiney"

  27. #98
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    Just a question I had for frank.

    Where are the collets made?

    I’ll be buying a another facemill from you soon

    Do you by chance have any km63xmz stuff? I’m looking for a test bar

  28. #99
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    Quote Originally Posted by digger doug View Post
    So what doo you want ?

    Money ?
    Looks more like an attention thing......

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  30. #100
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    Quote Originally Posted by triumph406 View Post
    ...or add 20% pain and suffering markup...
    Around here we call that an "asshole tax"...


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