Spruewell
Hot Rolled
- Joined
- Sep 8, 2015
- Location
- Northern California
Hopefully this isn't a new Horror story thread:
I sent my HAAS 5C indexer out for repair 2 months ago. I can understand it taking some time to repair as it is an older model and parts may not be so readily available. However, the concern I'm having is that they seem to be no longer answering the phones. I checked in a month ago and they were waiting on parts. I checked in a couple weeks ago and they were having trouble with the controller they were using to test it. Last week they stopped answering the phone, but they did send me a video of the motor running on the bench. They asked for two more days to have it finished. That was 4 days ago. They are not answering the phone and there is no answering service. They are in another state, so I can't just drop on by to knock on the door and see if anyone is home.
I'm running out of grace period with my customers now..
I sent my HAAS 5C indexer out for repair 2 months ago. I can understand it taking some time to repair as it is an older model and parts may not be so readily available. However, the concern I'm having is that they seem to be no longer answering the phones. I checked in a month ago and they were waiting on parts. I checked in a couple weeks ago and they were having trouble with the controller they were using to test it. Last week they stopped answering the phone, but they did send me a video of the motor running on the bench. They asked for two more days to have it finished. That was 4 days ago. They are not answering the phone and there is no answering service. They are in another state, so I can't just drop on by to knock on the door and see if anyone is home.
I'm running out of grace period with my customers now..