Starting a Class action suit against HASS - Page 2
Close
Login to Your Account
Page 2 of 3 FirstFirst 123 LastLast
Results 21 to 40 of 45
  1. #21
    Join Date
    Sep 2008
    Country
    UNITED STATES
    State/Province
    California
    Posts
    1,469
    Post Thanks / Like
    Likes (Given)
    925
    Likes (Received)
    851

    Default

    Haas will sguash this lawsuit if it ever happens like a fly. There's probably some dipshit lawyer out there who might take this on.

  2. #22
    Join Date
    Apr 2014
    Country
    UNITED STATES
    State/Province
    California
    Posts
    743
    Post Thanks / Like
    Likes (Given)
    928
    Likes (Received)
    485

    Default

    Quote Originally Posted by car2 View Post
    Haas has a "system" (to fleece customers?) where the memory battery can't be replaced with the machine running, requires a service-call and soldering, and loses parameters?? that is pretty bad if so. Even a $200 PC cmos battery is socketted and can be replaced with the machine running. Those are the sorts of things to consider when researching a purchase. The old heidehein controller has 3 AA batteries (which last forever relative to coin-battery(s), even in an older controller) in a convenient *externally* accessible holder.
    On this forum, I've seen dozens of threads (not posts) about Fanuc controls losing parameters. Funny how no one is screaming about that...... Or the dead batteries, etc. Is that situation "pretty bad" too?
    I've had pretty good tech support on the phone from the local HFO. Haas does have a replacement backup battery kit for $125 or so, for at least most of their machines. I've not heard of the same for Fanuc, but maybe it's out there......

  3. #23
    Join Date
    Sep 2009
    Location
    Apex, NC
    Posts
    1,434
    Post Thanks / Like
    Likes (Given)
    1
    Likes (Received)
    716

    Default

    Quote Originally Posted by eaglemike View Post
    On this forum, I've seen dozens of threads (not posts) about Fanuc controls losing parameters. Funny how no one is screaming about that...... Or the dead batteries, etc. Is that situation "pretty bad" too?
    I've had pretty good tech support on the phone from the local HFO. Haas does have a replacement backup battery kit for $125 or so, for at least most of their machines. I've not heard of the same for Fanuc, but maybe it's out there......
    I didn't intend to appear to be singling out Haas at all, just sort of incredulous that a service-call is required to replace (any manufacturer's) required memory battery, and that they are not readily replaceable; a serviceable backup battery option sounds completely reasonable.

  4. #24
    Join Date
    Aug 2005
    Location
    CT
    Posts
    7,695
    Post Thanks / Like
    Likes (Given)
    304
    Likes (Received)
    1807

    Default

    Quote Originally Posted by car2 View Post
    .. just sort of incredulous that a service-call is required to replace (any manufacturer's) required memory battery, and that they are not readily replaceable;...

    This, I strongly agree with.
    I might buy the argument from Haas that the board is an off-the-shelf component that they've integrated into their machine, but there is absolutrely
    no acceptable reason they couldn't just install a pigtail connector to a battery casing for easy replacement.

    That is exactly how the Brother EDM batteries are connected, 2 wires to a battery case mounted into the cabinet door.

    As far as Fanuc goes ...
    In the year of 2007 not having a battery management and monitoring circuit in the servo control is equally incredulous.
    Specially when the f'in battery doesn't just maintain a puny CMOS ram chip, but also powers some form of location detection device 24/7/365 !

  5. #25
    Join Date
    Jun 2014
    Location
    Ohio, USA
    Posts
    313
    Post Thanks / Like
    Likes (Given)
    225
    Likes (Received)
    148

  6. #26
    Join Date
    Nov 2007
    Location
    northeast,ok.
    Posts
    129
    Post Thanks / Like
    Likes (Given)
    73
    Likes (Received)
    44

    Default

    I thought this was about Avocados.

  7. #27
    Join Date
    Aug 2016
    Country
    UNITED STATES
    State/Province
    Oregon
    Posts
    9
    Post Thanks / Like
    Likes (Given)
    5
    Likes (Received)
    2

    Default

    A battery recently went out and we lost everything in the controller. It was the kind you had to solder the battery on. Our local guy soldered on a battery socket so we never have to pay him to come out again. After that we did a full restore. I got the unlock codes for our options over the phone from a rep a couple of days later. I was upset that the guy didn't do the unlock while he was out but they gave us all the codes over the phone. No hassle. Just punch and go.

  8. #28
    Join Date
    Nov 2005
    Location
    Maryland
    Posts
    8,201
    Post Thanks / Like
    Likes (Given)
    746
    Likes (Received)
    1103

    Exclamation

    Quote Originally Posted by lilb93 View Post
    When the battery dies and you loose your serial number...
    So you're going to sue HAAS because YOU neglected to change your battery?

    You'll make more money by selling whatever you're smoking.

    - Leigh

  9. #29
    Join Date
    Mar 2019
    Country
    UNITED STATES
    State/Province
    Florida
    Posts
    1
    Post Thanks / Like
    Likes (Given)
    0
    Likes (Received)
    0

    Default

    Quote Originally Posted by Metrologik View Post
    A battery recently went out and we lost everything in the controller. It was the kind you had to solder the battery on. Our local guy soldered on a battery socket so we never have to pay him to come out again. After that we did a full restore. I got the unlock codes for our options over the phone from a rep a couple of days later. I was upset that the guy didn't do the unlock while he was out but they gave us all the codes over the phone. No hassle. Just punch and go.
    Do you mind sharing thew process to reinitialize your machine. We had a battery go out on our MiniMill just a day or two after I first saw the alarm for low battery voltage. I thought I had more time to change it... I think I can probably find the unlock code, but it'll take a little digging but I imagine it's around somewhere. The HFO seems to think it requires a technician out here, is that true? Ay direction would be appreciated.

    Thanks

  10. #30
    Join Date
    Apr 2018
    Country
    UNITED KINGDOM
    Posts
    1,467
    Post Thanks / Like
    Likes (Given)
    0
    Likes (Received)
    679

    Default

    I sure like mylar tape. It never loses its charge.

  11. #31
    Join Date
    Dec 2003
    Location
    poulsbo, wa, usa
    Posts
    674
    Post Thanks / Like
    Likes (Given)
    30
    Likes (Received)
    277

    Default

    Lithium battery's can drop out super fast ,,, if your lucky you get a low battery code and if you do don`t turn the machine off tell you have a backup disk and the new battery has been put in ... I have found out the hard way that some battery's last for years and some don`t .. I change out all the battery's in shop first of EVERY year. Might seem nuts but its cheap and fast to do ...

    I lost the Battery in a 3 year old mill and spent 2 days trying to fix it my self and ended up calling in the HFO and $400 bucks later it was up and running ,,, If it ever was to happen again I would not waste the 2 days and just call them to start with.

  12. Likes wheelieking71 liked this post
  13. #32
    Join Date
    Jan 2013
    Location
    Gilbert, AZ
    Posts
    5,658
    Post Thanks / Like
    Likes (Given)
    6968
    Likes (Received)
    7103

    Default

    Quote Originally Posted by lilb93 View Post
    When the battery dies and you loose your serial number for your HAAS machine the want you call there service dept and of course charge you. You have already apid for the machine and paid for the use of there software. If the CMOS battery dies does Microsoft tell you to call there dealer to turn it back on? I think not.

    Please call John Grutza Interstate machine. 570-875-8407 if you have interest in being party to this Classs action Suit. Thank You
    I'm so mad at HAAS it ain't funny. And, I would be first in line.............for a legit reason/effort.
    But, you are an idiot. Not sure how you figure your situation to be anybodies fault but your own?

  14. Likes [email protected], machineit2 liked this post
  15. #33
    Join Date
    Jan 2003
    Location
    Imlay City, Michigan
    Posts
    1,836
    Post Thanks / Like
    Likes (Given)
    86
    Likes (Received)
    179

    Default

    I made the mistake and didn’t back up the parameters on our machine at work!
    The battery died and obviously it lost everything!

    After calling my HFO, I ordered the replacement battery kit....

    Once I installed the kit with the technicians guidance over the phone, we went through and were able to put all the parameters back in and have all the options turned back on! It took probably a couple hours on the phone! I could have had a tech come out but it was going to be a few days and we needed the machine for a hot job!

    I cannot fault Haas for my oversight!

    I learned a valuable lesson, MAKE SURE YOU BACK EVERYTHING Up!!!!

    I love the support we get from Haas, one of the biggest reasons for buying their machines!

    We had a Centroid control on one of our mills, the tech support was non existent, that mill is now gone because of it!

    Maybe the OP should buy a Centroid controlled machine!

    Kevin

  16. #34
    Join Date
    Sep 2011
    Location
    North Plains, OR
    Posts
    116
    Post Thanks / Like
    Likes (Given)
    26
    Likes (Received)
    28

    Default

    First of all, I’m not an expert on this stuff but here is what I have learned over the last few years.

    First and foremost, take a low battery alarm seriously. Tell people that run the machines to let some one know if they ever notice a low battery alarm. Not ‘ohhh it’s been like that for 3 months...’

    Just to clarify for some one new doing a search on a dead battery replacement. Not all Haas controls are the same. Different generations of Haas controls have different battery configurations and replacement procedures.

    Here is a video from Haas that discuss the process for NEWER type controls with a USB.

    Main Processor Battery Replacement

    Some controls have hard wired batteries and some do not. Some controls with hard wired batteries can be retrofitted with a kit from Haas that allows for a dual replacement battery setup discussed in the video above. I believe the two back up batteries from the retrofit kit are wired in parallel so you can pull one and the other retains the power. This kit DOES NOT work with all controls, only some if you have the connector on the board to plug it into. Some newer machines come with dual batteries already socketed onto the main board and do not need the kit. I have a cold fire II board with the dual socketed batteries that did not need this kit. The NextGen boards come with it as well. If your getting a low battery alarm do not turn off the machine. Figure out how to back the machine up and replace the batteries before turning it off. The software backup procedure is different for different versions of software and generations of controls. Generally speaking, the older the machine the harder it is to properly backup. The HFO will always need to call Haas for the option unlock codes and to re-commission the machine if the data is lost or corrupt. If you have an older control board without the connector for the optional battery backup kit, it is possible to solder a battery backup onto the board without loosing the data. YouTube and google is your resource. This is NOT generally something the HFO would do and is not supported by Haas whatsoever. It is possible to do this live with the 3 stacks of boards but it risky. If you have an older machine with good batteries it’s better to start doing your home work now than before your under the gun with a low battery alarm or a completely dead battery. Have fun, be careful and good luck!


    Sent from my iPhone using Tapatalk

  17. Likes BGL liked this post
  18. #35
    Join Date
    Jun 2012
    Country
    UNITED STATES
    State/Province
    Michigan
    Posts
    119
    Post Thanks / Like
    Likes (Given)
    44
    Likes (Received)
    33

    Default

    Haas' backup replacement kit indeed doesn't work on the older motorolla-processor machines, but you can pretty easily make your own relocation socket using the backup plug which every machine has in some regard. Or you can just plug a backup battery into the board permanently and replace it when the machine is powered.

    Many manufacturers use a similar backup system using plug-in batteries that require turning the machine off and pulling boards. You don't need a tech for it, unless something goes wrong. Since nobody has mentioned it, sometimes it's much worse...like with that one weird ass Fanuc board that has no plug-in battery backup and instead uses a capacitive circuit that gives you 10 minutes to replace the battery before it looses everything. Trust a lot to that capacitor!

    Anyway, NGC machines come with a CR2032 battery just like motherboards.

  19. #36
    Join Date
    Feb 2004
    Location
    Staten Island NewYork USA
    Posts
    3,644
    Post Thanks / Like
    Likes (Given)
    1049
    Likes (Received)
    1730

    Default

    All well and good...but its also a 3 year old post.

  20. Likes Cycle1000 liked this post
  21. #37
    Join Date
    Mar 2015
    Country
    UNITED STATES
    State/Province
    Florida
    Posts
    426
    Post Thanks / Like
    Likes (Given)
    699
    Likes (Received)
    252

    Default

    Yep..I just "liked" some three year old posts..

  22. #38
    Join Date
    Mar 2017
    Country
    LATVIA
    Posts
    252
    Post Thanks / Like
    Likes (Given)
    66
    Likes (Received)
    136

    Default

    it boggles my mind why manufacturers still use volatile memory to store that sort of info, which, when lost, causes all sorts of grief, even if they absolutely HAD to have that info stored in volatile memory, it costs probably 0,1$ to add a tiny non-volatile chip that would contain backup of those said parameters and few lines of code in the control software itself to back stuff up without even asking the user to remember to do it, heck, have it auto back up one version every time user changes something, and have a hard backup from when the machine was set up first time, that 0,1$ chip would probably have enough memory to even store the user macros and programs and whatnot...

  23. #39
    Join Date
    Jul 2006
    Location
    Hillsboro, New Hampshire
    Posts
    6,511
    Post Thanks / Like
    Likes (Given)
    1550
    Likes (Received)
    4525

    Default

    I wouldn't be surprised if some of the design intent includes making memory failure a profit center - selling tech service time. Otherwise it's crazy how vulnerable this area is.

    Good thing Haas doesn't design and build airplanes, better done by a reputable company like Boeing.

    Uh, never mind...

  24. Likes machineit2 liked this post
  25. #40
    Join Date
    Oct 2018
    Country
    UNITED STATES
    State/Province
    Illinois
    Posts
    42
    Post Thanks / Like
    Likes (Given)
    0
    Likes (Received)
    3

    Default

    Quote Originally Posted by The real Leigh View Post
    So you're going to sue HAAS because YOU neglected to change your battery?

    You'll make more money by selling whatever you're smoking.

    - Leigh
    You are funny, this has to be a scam, I presume if you call the number they will insert you into the lawsuit for only $150 USD


Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •