atomarc
Diamond
- Joined
- Mar 16, 2009
- Location
- Eureka, CA
This horse has been beaten before I'm sure, but I'll beat it again.
Fill out a product inquiry for a Widget at the Ace Widget Co.
One week later and no response.
Phone the Ace Widget Co. and ask for a application engineer.
Get routed to Suzy Slotbox who doesn't know her ass from a hole in the ground.
Suzy hands me off to Ace #1 engineer who gives me a part number and tells me I have to call a local distributor for a price.
Call the local distributor and he says he will get a price and call me back.
One week later and no response.
Call the local distributor back and he tells me he has to call Ace Widget Co. for a price..HUH!
One week later and no response.
Call local distributor for a update. He gives me a crazy price and a delivery date of 3 months.
All this for a item they list as on-the-shelf..in stock!
How in the hell does anything get done with companies that operate like this...or am I approaching this from the wrong direction.
Stuart
Fill out a product inquiry for a Widget at the Ace Widget Co.
One week later and no response.
Phone the Ace Widget Co. and ask for a application engineer.
Get routed to Suzy Slotbox who doesn't know her ass from a hole in the ground.
Suzy hands me off to Ace #1 engineer who gives me a part number and tells me I have to call a local distributor for a price.
Call the local distributor and he says he will get a price and call me back.
One week later and no response.
Call the local distributor back and he tells me he has to call Ace Widget Co. for a price..HUH!
One week later and no response.
Call local distributor for a update. He gives me a crazy price and a delivery date of 3 months.
All this for a item they list as on-the-shelf..in stock!
How in the hell does anything get done with companies that operate like this...or am I approaching this from the wrong direction.
Stuart