Anyone deliver? Need thoughts on offering this. - Page 2
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  1. #21
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    Yup, deliver for free too. However, if I am doing a job that requires running back and forth to their place (for fitting and trials), I will add that time to the time & material total or figure it into the quote (it is a small % of the total).

    I have an occasional customer that instructed me to keep track of my delivery travel time and charge them for it.

    Delivery makes for an easy excuse to make cold calls. "I was delivering down the street and..."

    Bill

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  3. #22
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    Yup. I do local deliveries all the time. It's a great way to interface with your customers.

  4. #23
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    Deliver and take the account to the office,so you make contact with the office person who pays the accounts.A few pleasantries and compliments can get your account paid when others are being held over to the next month.......You can also get important info about the financial well being of the company too,if you can join the dots.

  5. #24
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    Of course I delivered to my prototype/design customers. They always picked my brain about manufacturing issues. If I spent more than a few minutes in discussion they insisted on being billed for my "consulting" time.

    It's all part of working with your customers, their success was my success.

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