dkmc
Diamond
- Joined
- Jan 13, 2002
I've been debating asking for opinions on this, on this forum for several months. I guess I'm finally in the mood to put it out there.
Major manufacturer of precision assemblies. The job was already late when I inherited it, I'm not sure what that has to do with the "problem" that came up. I didn't make the job late. Of course I upped the pace to attempt to deliver faster, and I did beat my quoted delivery time by a couple days at least.
So I delivered the part. Not a small part, OAL aprox 60". Tapped holes and longitudinal slot features, etc. Also not a high precision part, tightest dimension was +/-.002. I wait a couple days, and make a follow up call. I ask my contact there "how things looked" and "just checking if it made it thru inspection". Yes, I was 99% confident it would make it thru inspection.
My contact says, in a nonchalant tone, words to effect: "Oh, yea, I guess they slipped it around inspection, and shipped it right out, the customer's been waiting for it awhile. But if I hear of any problems, I'll let you know".....
So.......I'm like......What? Thought for a second he was just joking. Nope, serious. I didn't know what to think. I just said OK and got off the phone.
But then I got a bit confused on what to think. I was surprised after it sunk in a bit. This is an ISO 9001-9002 company. I'm not very familiar with all the aspects of that certification, but isn't something like this a big problem with maintaining the certification? I assume there are strict rules and procedures related to incoming inspection of outsourced components?
It just felt super unprofessional to me. And I'm a 1 man shop, I don't have another person inspecting my work before it leaves my shop. Even more important (in my mind) to do incoming inspection on my work. It probably would have taken them maybe 15-20 minutes to inspect this part, and the drawing had noted inspection points listed on it.
Not sure what to think. Why would they take a chance and cut corners like that. Unprofessional. I'm disappointed. I haven't done anymore work for them since.
So I guess I'm looking for "what would you do" and "what do you think" about this event?
Would you shrug it off and keep doing work for this company?
Major manufacturer of precision assemblies. The job was already late when I inherited it, I'm not sure what that has to do with the "problem" that came up. I didn't make the job late. Of course I upped the pace to attempt to deliver faster, and I did beat my quoted delivery time by a couple days at least.
So I delivered the part. Not a small part, OAL aprox 60". Tapped holes and longitudinal slot features, etc. Also not a high precision part, tightest dimension was +/-.002. I wait a couple days, and make a follow up call. I ask my contact there "how things looked" and "just checking if it made it thru inspection". Yes, I was 99% confident it would make it thru inspection.
My contact says, in a nonchalant tone, words to effect: "Oh, yea, I guess they slipped it around inspection, and shipped it right out, the customer's been waiting for it awhile. But if I hear of any problems, I'll let you know".....
So.......I'm like......What? Thought for a second he was just joking. Nope, serious. I didn't know what to think. I just said OK and got off the phone.
But then I got a bit confused on what to think. I was surprised after it sunk in a bit. This is an ISO 9001-9002 company. I'm not very familiar with all the aspects of that certification, but isn't something like this a big problem with maintaining the certification? I assume there are strict rules and procedures related to incoming inspection of outsourced components?
It just felt super unprofessional to me. And I'm a 1 man shop, I don't have another person inspecting my work before it leaves my shop. Even more important (in my mind) to do incoming inspection on my work. It probably would have taken them maybe 15-20 minutes to inspect this part, and the drawing had noted inspection points listed on it.
Not sure what to think. Why would they take a chance and cut corners like that. Unprofessional. I'm disappointed. I haven't done anymore work for them since.
So I guess I'm looking for "what would you do" and "what do you think" about this event?
Would you shrug it off and keep doing work for this company?