Thread: How do you politely get a different salesman assigned with a supplier?

So probably my fault- changed orders and tons of emails getting up to speed with a supplier who has locations over the whole east coast and has to shuttle material and every item I have to ask- “local?, when to get delivery”. etc

In any case I probably wore the guy out and I’m getting no love.
I send a list of materials needed and nothing.
On a call to outfit last time he was out and the person reached was much more ready to go- “fine honey- send me a list and it’s on the truck tomorrow”

Well the first guy is on the account and I need someone else to get this done.

What can I do to shift contact person without pissing off the whole outfit?
I don’t want to complain about anything I just need a different contact person.

Ideals?

Thanks

And to all the “two sides to every story” thoughts it’s my fault- I wore the guy out.
Fact remains I need the material and a fresh start would help I think.

"Give me a salesman other than "blank" or I won't send in any more of my money"

Should work nicely.

YOU are the customer, YOU are giving THEM money.

Just call and ask for the person that treated you well.

Yep, I had a salesman that sent me daily deals, all the fanfare BS, but I never once got a reply from them. Called and asked to speak with the sales manager. I explained that I wasn’t a big customer, but when I wanted to purchase items, I WANT THEM. He promptly got me moved to a new salesman. New salesman has so far been great.

I would ask for the person that was quick to reply and helpful.

I had the same problem with 1 company, they are based out of North nj but ship from the East pa location. But Nnj and Epa dont talk to each other and I cant order directly from E pa. Well a call to the head company sales rep got me a name and email of someone who will take care of everything. And they did. It's now a pleasure ordering from them.

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