How do you politely get a different salesman assigned with a supplier?
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  1. #1
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    Default How do you politely get a different salesman assigned with a supplier?

    So probably my fault- changed orders and tons of emails getting up to speed with a supplier who has locations over the whole east coast and has to shuttle material and every item I have to ask- “local?, when to get delivery”. etc

    In any case I probably wore the guy out and I’m getting no love.
    I send a list of materials needed and nothing.
    On a call to outfit last time he was out and the person reached was much more ready to go- “fine honey- send me a list and it’s on the truck tomorrow”

    Well the first guy is on the account and I need someone else to get this done.

    What can I do to shift contact person without pissing off the whole outfit?
    I don’t want to complain about anything I just need a different contact person.

    Ideals?

    Thanks

    And to all the “two sides to every story” thoughts it’s my fault- I wore the guy out.
    Fact remains I need the material and a fresh start would help I think.

  2. #2
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    "Give me a salesman other than "blank" or I won't send in any more of my money"

    Should work nicely.

    YOU are the customer, YOU are giving THEM money.

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  4. #3
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    Just call and ask for the person that treated you well.

  5. #4
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    Yep, I had a salesman that sent me daily deals, all the fanfare BS, but I never once got a reply from them. Called and asked to speak with the sales manager. I explained that I wasn’t a big customer, but when I wanted to purchase items, I WANT THEM. He promptly got me moved to a new salesman. New salesman has so far been great.

    I would ask for the person that was quick to reply and helpful.

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  7. #5
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    I had the same problem with 1 company, they are based out of North nj but ship from the East pa location. But Nnj and Epa dont talk to each other and I cant order directly from E pa. Well a call to the head company sales rep got me a name and email of someone who will take care of everything. And they did. It's now a pleasure ordering from them.

    Sent from my SM-G960U using Tapatalk


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