RJT
Titanium
- Joined
- Aug 24, 2006
- Location
- greensboro,northcarolina
I quoted repairing a mold for a good customer, he needed to get it back in production quickly. He needed a quick quote and quick turn around. We had built the mold a few years ago, so I felt confident in my quote. Had to strip plating, get some welding done, re machine, polish , re plate. I subbed out everything except the machining and because of the time crunch didn't get quotes from my subs. Well, needless to say all my subs charged way more than I had anticipated (expediting charges) and there was some extra work that needed to be done that wasn't evident until we had the mold all apart. I informed the customer we were going to go over on labor for extra work needed. They are not set up or authorized to do time and material, but he said go ahead, we will settle up when you are finished. Good customer, so I went ahead and did it quick.
Once I delivered it and he tried it out and was up and running, I sent him a quote for the additional work and additional cost from my subs. He said no problem, we are in business together and immediately cut a PO for all the extra work. Very few customers actually understand that dynamic. This guy is head of production, not in purchasing. Sure is nice to be appreciated once in a while. Those kind of customers you don't mind doing a favor for once in a while.
Once I delivered it and he tried it out and was up and running, I sent him a quote for the additional work and additional cost from my subs. He said no problem, we are in business together and immediately cut a PO for all the extra work. Very few customers actually understand that dynamic. This guy is head of production, not in purchasing. Sure is nice to be appreciated once in a while. Those kind of customers you don't mind doing a favor for once in a while.