DavidTT111
Plastic
- Joined
- May 18, 2018
So we purchased a new machine from a fairly large company at IMTS. During negotiations I had a last minute request to add one last accessory, got a verbal okay from the sales guy, sent in my 30% deposit.
Oral contracts are valid in both the state where agreement took place and state where manufacturer and our business is located.
Machine gets shipped, but not installed. I get asked for 60% payment, I ask manufacturer for some type of documentation listing out what exactly I purchased. We had a signed order listing some of the extras, but it didn't include the last verbal change. They send a document with just the serial of machine and price, but no options or other extras that were negotiated. Sales guy ghosts me after emails and messages trying to clarify and explain that I'm more than happy to pay, just need to make sure everything is clear.
At this point I have probably more machine than they have deposit (although it's not setup or anything). I'm inclined to just return the machine at this point, but what should I do?
The machine is being financed by ourselves, so it's just between us and the manufacturer. I figure I can start contacting higher ups in their corporate structure and get things moving again, just not sure what to do.
I don't need any "damages" although it is annoying and perhaps justified, just want to get my money back and get the equipment out of my shop as it's taking up a big chunk of floor space. They paid for freight, so no issues there. I guess normally it would seem straightforward on how to negotiate this, except that I already got ghosted and don't know what game they are playing.
I mean sooner or later their accounting department is going to need answers on this machine. I'm also curious if I didn't "perform" contractually by not sending the second deposit, or they are in the wrong by basically not responding to me for like 3 weeks now.
Oral contracts are valid in both the state where agreement took place and state where manufacturer and our business is located.
Machine gets shipped, but not installed. I get asked for 60% payment, I ask manufacturer for some type of documentation listing out what exactly I purchased. We had a signed order listing some of the extras, but it didn't include the last verbal change. They send a document with just the serial of machine and price, but no options or other extras that were negotiated. Sales guy ghosts me after emails and messages trying to clarify and explain that I'm more than happy to pay, just need to make sure everything is clear.
At this point I have probably more machine than they have deposit (although it's not setup or anything). I'm inclined to just return the machine at this point, but what should I do?
The machine is being financed by ourselves, so it's just between us and the manufacturer. I figure I can start contacting higher ups in their corporate structure and get things moving again, just not sure what to do.
I don't need any "damages" although it is annoying and perhaps justified, just want to get my money back and get the equipment out of my shop as it's taking up a big chunk of floor space. They paid for freight, so no issues there. I guess normally it would seem straightforward on how to negotiate this, except that I already got ghosted and don't know what game they are playing.
I mean sooner or later their accounting department is going to need answers on this machine. I'm also curious if I didn't "perform" contractually by not sending the second deposit, or they are in the wrong by basically not responding to me for like 3 weeks now.