vmipacman
Cast Iron
- Joined
- Nov 21, 2014
- Location
- Virginia, USA
I have been working with a local fabricator shop. Some lasered parts, a lot of rolled tubing. I send an email with a drawing, qty, and due date. The salesman replies back with a quote. It has the qty I requested, total amount, and he also breaks it down for amount per part. I reply back to authorize starting the work. So for example I order QTY 18 of something but they miss the date and only have 6 ready to pick up days after I need them. I've got to get started so I pick up what they have, but then the next day I get an invoice for the 6. Then they have some more. I get those and I get another bill for just those.
I don't like this. The way I see it, each time I pick up a partial order the incentive for completing that last one gets less and less for them. What if they order 18 pcs of material and screw one up. I pick up 17, they bill for 17, but they drag their feet getting the last one done cause its only one $70 part. I would never send an invoice to a customer until the order was completely delivered. I don't want to be billed until the order we agreed on is completely filled. Not my fault they can't deliver on time. I can't bill my customer until I get all 18 why should they. I would not worry about it much but they have been screwing up a lot on me. Wrong material, wrong diameter, wrong qty. I'm not a big fish or anything so loosing my work to them is not a big deal I'm sure, but all I have holding them to finishing my order is that they cant bill until its done. Otherwise the incentive for them to finish is based on future orders. I have one but don't feel good about them any more.
School me please. Is this common, should I have a chat with them about it?
Thanks
I don't like this. The way I see it, each time I pick up a partial order the incentive for completing that last one gets less and less for them. What if they order 18 pcs of material and screw one up. I pick up 17, they bill for 17, but they drag their feet getting the last one done cause its only one $70 part. I would never send an invoice to a customer until the order was completely delivered. I don't want to be billed until the order we agreed on is completely filled. Not my fault they can't deliver on time. I can't bill my customer until I get all 18 why should they. I would not worry about it much but they have been screwing up a lot on me. Wrong material, wrong diameter, wrong qty. I'm not a big fish or anything so loosing my work to them is not a big deal I'm sure, but all I have holding them to finishing my order is that they cant bill until its done. Otherwise the incentive for them to finish is based on future orders. I have one but don't feel good about them any more.
School me please. Is this common, should I have a chat with them about it?
Thanks