doug8cat
Titanium
- Joined
- Jul 10, 2008
- Location
- Philadelphia
I will try keep this as simple and quick as I can. I preface my question with this because the problem been getting worse over the past 6 months and is complex.
We have built a mechanism for the Co. she works for 8 years plus with an excellent relationship.
6 months ago the woman who over saw all the orders, proper parts delivered depending on what model we were machining/building.
Problem is her replacement knows very very little about the product line, nothing about machining involving casting and is very abrasive (& I get along with everyone.)
When pleasantly asked about missing parts and other general questions she becomes defensive blames all mistakes on us.
We brought her down to try and impress how the process runs. i.e I takes an hour or more do just the set up.
When things stated getting intolerable we now CC all e-mails to Corporate.
The accounts brings a good $ so it is well worth trying to work this out.
Any ideas? It is beginning to disturb my calm.
We have built a mechanism for the Co. she works for 8 years plus with an excellent relationship.
6 months ago the woman who over saw all the orders, proper parts delivered depending on what model we were machining/building.
Problem is her replacement knows very very little about the product line, nothing about machining involving casting and is very abrasive (& I get along with everyone.)
When pleasantly asked about missing parts and other general questions she becomes defensive blames all mistakes on us.
We brought her down to try and impress how the process runs. i.e I takes an hour or more do just the set up.
When things stated getting intolerable we now CC all e-mails to Corporate.
The accounts brings a good $ so it is well worth trying to work this out.
Any ideas? It is beginning to disturb my calm.