implmex
Diamond
- Joined
- Jun 23, 2002
- Location
- Vancouver BC Canada
Good morning All:
So yesterday I'm busily working getting a prototype ready for a trade show.
My customer is desperate for it...there have been many problems with SLA parts that don't fit etc etc, so I'm up against the wall working like a fiend getting it ready for the powder coaters.
So I'm on the Bridgeport concentrating on my work and this guy in overalls I've never seen before, comes in.
He walks up to me, opens his fist to reveal a pile of grubby beat up washers and says "You have to fix these" in a heavy eastern European accent.
No introduction, no "excuse me for interrupting" no nothing.
So I say, "I'm sorry, I'm extremely busy right now so unfortunately I cannot help you".
His response: "But I need them and it'll only take a few minutes"
I come back with" I'm sorry, but I have a rush job to complete this afternoon...I can't help you."
He comes back with" Well I'll just leave them here and come back for them in an hour"
I think to myself...what is wrong with this guy...can't he take a hint?
I'm starting to get a bit testy by now too, but I'm still polite through clenched teeth: "No, sir, I cannot even look at these for at least a week"
"But I need them this afternoon"
(So now the steam is beginning to rise gently) "No, I'm sorry, now I do have to get back to work", and I turn my back.
OK, get this: he walks toward the surface grinder and says, "OK I'll just grind them myself"
I fucking LOSE it..."Get the fuck out of my shop right now"
You know what he comes back with..."Why are you being such an asshole...I'm your customer"
I'm floored...I'm temporarily utterly speechless.
Once I recover, I threaten to have the cops here and I invite him never to darken my door again (along with a lot of indecent words).
While the yelling is going on my co-tenant peeks in through the door, my landlords from downstairs are staring round-eyed from the other door and I'm purple with rage.
Normally it takes a lot to push my buttons, but I'm fucking FURIOUS...about ready to pick up the nearest steel bar and start swinging.
Dickweed finally leaves, and I have to take a long walk to cool down enough to try to get my head back into my job.
I get home at about 10:00 last night after finally finishing up, and I'm still a bit steamed.
So now, somewhere in my neighbourhood I have a new enemy.
I din't ask for this guy to become my enemy, but there it is.
The neighbourhood is not quite the same now because I'm always looking over my shoulder expecting another confrontation.
I LIKE this neighbourhood: in the year since I moved in here, I've met lots of really nice folks.
Shit piss and fucking damn...this is not what I wanted.
So how could I have handled it differently?
Cheers
Marcus
Implant Mechanix • Design & Innovation > HOME
Vancouver Wire EDM -- Wire EDM Machining
So yesterday I'm busily working getting a prototype ready for a trade show.
My customer is desperate for it...there have been many problems with SLA parts that don't fit etc etc, so I'm up against the wall working like a fiend getting it ready for the powder coaters.
So I'm on the Bridgeport concentrating on my work and this guy in overalls I've never seen before, comes in.
He walks up to me, opens his fist to reveal a pile of grubby beat up washers and says "You have to fix these" in a heavy eastern European accent.
No introduction, no "excuse me for interrupting" no nothing.
So I say, "I'm sorry, I'm extremely busy right now so unfortunately I cannot help you".
His response: "But I need them and it'll only take a few minutes"
I come back with" I'm sorry, but I have a rush job to complete this afternoon...I can't help you."
He comes back with" Well I'll just leave them here and come back for them in an hour"
I think to myself...what is wrong with this guy...can't he take a hint?
I'm starting to get a bit testy by now too, but I'm still polite through clenched teeth: "No, sir, I cannot even look at these for at least a week"
"But I need them this afternoon"
(So now the steam is beginning to rise gently) "No, I'm sorry, now I do have to get back to work", and I turn my back.
OK, get this: he walks toward the surface grinder and says, "OK I'll just grind them myself"
I fucking LOSE it..."Get the fuck out of my shop right now"
You know what he comes back with..."Why are you being such an asshole...I'm your customer"
I'm floored...I'm temporarily utterly speechless.
Once I recover, I threaten to have the cops here and I invite him never to darken my door again (along with a lot of indecent words).
While the yelling is going on my co-tenant peeks in through the door, my landlords from downstairs are staring round-eyed from the other door and I'm purple with rage.
Normally it takes a lot to push my buttons, but I'm fucking FURIOUS...about ready to pick up the nearest steel bar and start swinging.
Dickweed finally leaves, and I have to take a long walk to cool down enough to try to get my head back into my job.
I get home at about 10:00 last night after finally finishing up, and I'm still a bit steamed.
So now, somewhere in my neighbourhood I have a new enemy.
I din't ask for this guy to become my enemy, but there it is.
The neighbourhood is not quite the same now because I'm always looking over my shoulder expecting another confrontation.
I LIKE this neighbourhood: in the year since I moved in here, I've met lots of really nice folks.
Shit piss and fucking damn...this is not what I wanted.
So how could I have handled it differently?
Cheers
Marcus
Implant Mechanix • Design & Innovation > HOME
Vancouver Wire EDM -- Wire EDM Machining