Unbelievably rude walk-in customer...what would you do? - Page 2
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  1. #21
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    Quote Originally Posted by MichaelP View Post
    You could ask him to leave the washers and come back. When he comes back, he finds your locked door and his washers with a note "Sorry, I didn't have time..."

    On a serious note, it's a purely cultural problem on top of a language barrier. The guy, probably, got used to a simple, seemingly rude, but brotherly relationship between factory workers in his country. When your peer comes to you, you find a way to help him out. And the root of it is socialism, when many people don't really care about their production. Pleasing a fellow worker is more valuable than working for "the people" and getting no appreciation.

    And I can assure you that the majority of the "rude Eastern Europeans" will share their last shirt with you and never sell you down the river unlike many well polished aborigines with wide smiles on their faces.

    Nevertheless, you handled it just fine........although you could've returned home half an out later if you helped the guy.

    OK, just pulling your leg.
    you almost perfectly described the culture of soviet era around here, the guy might have not even realized that he wasn't talking to a simple employee either

    that being said, there are tons of a-holes that will bother you for all sorts of nonsense, just because they think that you might be able to help them, and because that is how they got by in life, usually have zero skills of their own and will never ever be able to return the favor, if they feel very generous, they might direct you to someone else, and will not shy to let you know that you now owe till the end of days, but that sort of people are not a local phenomenon here, they are literally everywhere

    those "return home half an hour later" tend to add up quickly if you let yourself be handled this way...

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  3. #22
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    I don't think you could have handled it differently, …...….I've had the same thing from all sorts and nationalities, ...and like others - that is why I keep the front gate locked, …….if they want me they have to press the bell push.

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  5. #23
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    Sounds like he needed fender washers...... you could have sent him to the hardware store and let them handle it. But, this is hindsight..20/20

    It really does sound like a difference in culture though.

  6. #24
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    Quote Originally Posted by Hodge View Post
    It really does sound like a difference in culture though.
    I was thinking the same thing.

  7. #25
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    Quote Originally Posted by Hodge View Post

    It really does sound like a difference in culture though.
    or perhaps the guy is just an asshole. You know, they have them everywhere

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  9. #26
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    Simply turn to face him, making sure he see's your 357 magnum stainless revolver (with a 6" barrel) in your holster.
    And ask him what he wants....then take the parts from him, excuse yourself as you walk to the door (the one he came in)
    and chuck them out into the street.

    Smiling nicely the whole time.

    Open carry and all that.

    Oh, your in Kanada… So sorry

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  11. #27
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    I just say that we don't this type of work, we are bigger production work oriented and if possible point him to a different shop that does such quick and dirty work.
    That probably would not have done the trick and I'd gotten just upset as you did and the how to unwind from it.
    The good thing is that you did not hit him over the head with a big ole piece of back pipe despite the urge.
    Bob

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  13. #28
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    What we have here is failure to communicate. (think cool hand luke)

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  15. #29
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    I had a few walkins more or less checking me out when I bought my place and I decided very quickly the door remains locked. No need for anyone in my place at all. Keeps me from having to try and tell someone I don't want to do their work. Keeps the hard feelings and bad mouthing around town to a minimum too.

    I am also running table saws and other machines that I don't want to be surprised while running.

    I guess not really an answer as to what to differently in the past, but going forward, I'd keep the door locked. Give your friends and neighbors the secret knock to get let in or hide a doorbell somewhere.

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  17. #30
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    Quote Originally Posted by digger doug View Post
    Simply turn to face him, making sure he see's your 357 magnum stainless revolver (with a 6" barrel) in your holster.
    And ask him what he wants....then take the parts from him, excuse yourself as you walk to the door (the one he came in)
    and chuck them out into the street.

    Smiling nicely the whole time.

    Open carry and all that.

    Oh, your in Kanada… So sorry
    Ok dirty Harry Unbelievably rude walk-in customer...what would you do?

    Sendt fra min EML-L29 med Tapatalk

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  19. #31
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    Shitty situation. Lots of split second decisions occuring in a short amount of time.

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    I'm in agreement with Triumph406 & MichaelP on this one, Old Friend. This sounds exactly like so many of the Eastern European interactions that I have witnessed and experienced in the past.

    Many times, they don't realize just how rude they are coming across. It is simply a forthright, economical approach to communication that is often ignorant of the finer nuances of courtesy in a foreign culture. And other times, even after some mild exposure and understanding, there is simply an apathy to such nuances. They've no place in the manly work environment. Just get shite done. Doing favors like that is often more of a currency than actual currency.

    Your question was what could you have done differently, and frankly if you don't know these things ahead if time, then there is not much you could have done differently than you did. However, if you had known such things I have no doubt that had you stood your ground ( even while being slightly rude), that you might have made a friend. ( and possibly even earned some consideration for the future in whatever trade he might be employed)

    Truth is that I'd likely have done exactly the same as you did, if not worse. ( it has happened )

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  22. #33
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    Like others mentioned, I got worked-up just reading the story. But I also agree that it's likely a cultural issue, and he's probably already forgotten the confrontation, as for him it's just SOP. So no need for the paranoia (I hope! ).

    Given what little I know of Eastern Europe, I can guess that the "hardscrabble" aspects of daily life bred a certain way of functioning, and the delicate nuances of polite society weren't part of the upbringing.

    BTW, I do keep the doors locked when I'm here alone, both for preventing randoms coming in, and even friends who might accidentally startle me. As said, that's not fun when fully concentrating on machine work.

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    I've had 2 similar situations happen years ago at the shop, not to that point of rudeness tho. I told them to get off the property and I guess they decided I was serious and left. But now, for the last 15-ish years the doors are always locked at all times. And for the last 7? years, the cameras have been on 24/7.

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    Door is always locked. Security on watch, if someone gets by security there in a world of hurt.
    Attached Thumbnails Attached Thumbnails 6012b1c6-087b-4d4a-9e8b-2b94302c4177.jpg  

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    I had to erect a chain wire gate across the entrance ,with a small counter and a buzzer.You talk to the drop in thru the wire....Also means sneak thieves cant come in while you are working .Its now a requirement for public risk insurance ...no public access to workshop area.

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    Quote Originally Posted by dkmc View Post
    ...
    There are corn fields in New York?! Who knew? One more fact checked off.

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  31. #38
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    Quote Originally Posted by digger doug View Post
    Simply turn to face him, making sure he see's your 357 magnum stainless revolver (with a 6" barrel) in your holster.
    And ask him what he wants....then take the parts from him, excuse yourself as you walk to the door (the one he came in)
    and chuck them out into the street.

    Smiling nicely the whole time.

    Open carry and all that.

    Oh, your in Kanada… So sorry

    I find myself in a constant state of cleaning my sidearm

    Doors always locked here. Had 1 late night run in with a meth head, that was more than enough.
    Almost fed the prick through the Colchester.

  32. #39
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    Although I want someone to eventually find me if I’m wound up in a machine, I’ve resorted to locking my doors as so many people have no concept about coming up behind you and yelling your name when when you’re running some potential arm grabber. That said, for the OP, so many people are self centered twats, they are the center of the world and have not a care in the world about you.

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  34. #40
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    For 30 years I had a one hand rule..."if you can pack it in the front door with one hand we will not do the job, to small" this didnt suit some of the fokes well and I got screamed at a lot, got to the point I made a sign, it helped 90% of the time. The other shop in town had a "Go Away" sign it also worked...Phil

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