We have it the other way around. UPS is great, it's the same couple of drivers all the time and they are super easy to work with and go out of their way to help us out.
...
Fedex on the other hand is a disaster.
Yupp, completely the other way 'round!
The UPS guy I have at the shop is an absolute fucking moron and he is a Brown Lifer.
Unfortunately, that is exactly why he is a fucking Brown Lifer!
UPS has no other policy for commercial accounts but to leave no package, EVER! Hence: He ain't leaving packages here 'cos he is a Brown Lifer!
Going on the tracking site at UPS gives you the option to leave delivery instructions.
Except! It does not apply to commercial addresses!
If your address is a business address, then there are no options for instructions. Period. The End!
Calling the number on your ticket (left here by the Moron) and explain to the Robot Personality that you don't care about the risk, just leave the f@cking thing here.
He/she tells you that UPS cares about your package and as a result they cannot leave a package at a commercial address.
I tell him/her that I release them from any responsibility of a lost or stolen package.
He/she tells you that UPS cares about your package and as a result they cannot leave a package at a commercial address.
I ask him/here if there is anything I can do or sign to permanently release them from any responsibility.
He/she tells you that UPS cares about your package and as a result they cannot leave a package at a commercial address.
I ask WTF?
He/she tells you that UPS cares about your package and as a result they cannot leave a package at a commercial address.
Fedex OTOH has never given me any grief or lost package or damaged package.
They have multiple drivers in my 'hood, and pretty much all have a brain, indicated by the fact that after a couple of deliveries to both, my home or the shop, they realize
that I am one and the same and even ask if they can leave the package at either place.
The other carriers ( Yellow, RBF, Pyle or all other LTL shippers, including my material suppliers ) have the policy that allows me ( the customer ) to relieve them from any responsibility.
Some have a form that I've signed, others just make sure they call and get a verbal OK from me, ( hence the sign on the door )
But not The Brown!
I HATE the Brown!