What type of management system would be appropriate for a small business "going bad"?
and when I say "going bad" I don't mean financially, that side is quite good for now (with lots of room for improvement), by that I mean people are less and less serious about their duties/work ethics.
Here is my original question from another topic.
And to answer @awake:
No I'm not the shop owner, I'm "second in command", I'm trying to program parts, run them in and leave production to other employees.
The problem is, most of them, except one, are not the types I would like them to be so I could do my job (program parts) and leave the production part to them.
They are either willing to work but limited (knowledge, skills, ambitions, understanding of cnc machining), or just used to be sloppy all the time in their private life so they only pick up their game only for a certain period of time after something bad has happened with clearly their fault (like missing some measurements and sending bad parts to customers).
The shop owner is considering cutting pay for them which I opposed but I couldn't answer him what I would do, or what else I'd suggest, because I don't know.
I think cutting pay wouldnt help, which, I have to say, isn't great for them and complexity of job they are doing, since a lott less qualified people are having similar pays in our surroundings, for example I would compare their paychecks just a tad better than one which office secretary or shoe salesman has, or a mall cashier.
I also think they would just start hiding their mistakes even more and more and more bad parts would get "mistakenly" put amongst good ones and since we are producing some larger series (couple thousands of parts) and some smaller series (under a hundred parts), I think more and more larger series parts would be sent back for reason of production errors. That would be a significant blow as we really don't have time to spare to make those larger series parts all over again and do everything else on top of that.
But since we employed a couple of new employees, things have taken a route for the worse.
I mean, I can't say that people most of their time don't work hard and don't produce enough, because they do and they are almost always occupied on 2 or more machines (if the time of part production is long enough, but there are some other times when they don't, for instance, second shift when they are all alone, or night shift (only sometimes since we introduce in only if necessary).
In short, I would like to be able to do my part of job, then delegate parts production to whoever is in working in my shift and not to worry if things will be measured correctly (or at all).
That way it would be easier to control parts production for me, but if I have to jump from job to job, do this, set that, program this....I've got no time to do anything else, almost, so I have to let them do "their own thing" and hope for the best, most of the time, not always, rarely I have time to help them and check if the quality is ok, all measuring done correctly.
So typically, there are periods when everything seems to be going normally, production is rolling, parts are sent on time...but then all of the sudden we get a number of customer complaints that parts weren't made correctly and we basically shoot ourselves in the foot, have to make them all over again, lose precious time and introduce night shift again...
I was thinking of some kind of peer review system where employees would control other employees (and maybe receive reward if caught mistakes by others?), but I'm really not sure if that's a good idea so I'm asking those who I think are more experienced in that area - you.
Why would that be good/bad idea?
And what would you do instead if bad?
and when I say "going bad" I don't mean financially, that side is quite good for now (with lots of room for improvement), by that I mean people are less and less serious about their duties/work ethics.
Here is my original question from another topic.
And to answer @awake:
No I'm not the shop owner, I'm "second in command", I'm trying to program parts, run them in and leave production to other employees.
The problem is, most of them, except one, are not the types I would like them to be so I could do my job (program parts) and leave the production part to them.
They are either willing to work but limited (knowledge, skills, ambitions, understanding of cnc machining), or just used to be sloppy all the time in their private life so they only pick up their game only for a certain period of time after something bad has happened with clearly their fault (like missing some measurements and sending bad parts to customers).
The shop owner is considering cutting pay for them which I opposed but I couldn't answer him what I would do, or what else I'd suggest, because I don't know.
I think cutting pay wouldnt help, which, I have to say, isn't great for them and complexity of job they are doing, since a lott less qualified people are having similar pays in our surroundings, for example I would compare their paychecks just a tad better than one which office secretary or shoe salesman has, or a mall cashier.
I also think they would just start hiding their mistakes even more and more and more bad parts would get "mistakenly" put amongst good ones and since we are producing some larger series (couple thousands of parts) and some smaller series (under a hundred parts), I think more and more larger series parts would be sent back for reason of production errors. That would be a significant blow as we really don't have time to spare to make those larger series parts all over again and do everything else on top of that.
But since we employed a couple of new employees, things have taken a route for the worse.
I mean, I can't say that people most of their time don't work hard and don't produce enough, because they do and they are almost always occupied on 2 or more machines (if the time of part production is long enough, but there are some other times when they don't, for instance, second shift when they are all alone, or night shift (only sometimes since we introduce in only if necessary).
In short, I would like to be able to do my part of job, then delegate parts production to whoever is in working in my shift and not to worry if things will be measured correctly (or at all).
That way it would be easier to control parts production for me, but if I have to jump from job to job, do this, set that, program this....I've got no time to do anything else, almost, so I have to let them do "their own thing" and hope for the best, most of the time, not always, rarely I have time to help them and check if the quality is ok, all measuring done correctly.
So typically, there are periods when everything seems to be going normally, production is rolling, parts are sent on time...but then all of the sudden we get a number of customer complaints that parts weren't made correctly and we basically shoot ourselves in the foot, have to make them all over again, lose precious time and introduce night shift again...
I was thinking of some kind of peer review system where employees would control other employees (and maybe receive reward if caught mistakes by others?), but I'm really not sure if that's a good idea so I'm asking those who I think are more experienced in that area - you.
Why would that be good/bad idea?
And what would you do instead if bad?