Doosan Lynx spindle/ Doosan America contact

Emdemaq said:

Hi. I'm Matias from Chile.
A few months ago I bought an 2012 Doosan Lynx 300,my first non-haas CNC and I'm very happy with it. Sadly, The spindle have a sound that must be bearings. My intention is purchase from Doosan America but they doesn't answer the phone (I'm calling with Skype at 888-936-6726) also when I bought the machine it doesn't come with the manuals and parts catalogue ( I don´t know if are incluided in the machine when is purchases new).
Anyone have a direct contact with an spare parts executive or Doosan america?

Also, a few months ago I purchase a Puma 400LMC (2008) and before the import to Chile and a lot of paperwork, yesterday I finish the electrical conecction. Anyone have the manual of this Puma? Because it shows some alarms in the display.

Thanks in advance.

PD: if is necessary record a video of the lynx working to expose the sound or photos of the plate please ask for it.

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Emdemaq said:

Hi. I'm Matias from Chile.
A few months ago I bought an 2012 Doosan Lynx 300,my first non-haas CNC and I'm very happy with it. Sadly, The spindle have a sound that must be bearings. My intention is purchase from Doosan America but they doesn't answer the phone (I'm calling with Skype at 888-936-6726) also when I bought the machine it doesn't come with the manuals and parts catalogue ( I don´t know if are incluided in the machine when is purchases new).
Anyone have a direct contact with an spare parts executive or Doosan america?

Also, a few months ago I purchase a Puma 400LMC (2008) and before the import to Chile and a lot of paperwork, yesterday I finish the electrical conecction. Anyone have the manual of this Puma? Because it shows some alarms in the display.

Thanks in advance.

PD: if is necessary record a video of the lynx working to expose the sound or photos of the plate please ask for it.

Click to expand...

LockNut said:

Hello again Matias,
Please contact Efrain Figueroa. He is the Mexico and South America manager. You can email him at [email protected] or by phone at 973-618-2476.

I hope this helps.

Paul

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mmurray70 said:

How is the Lynx 300 compared to your Haas machines? The 300 would be good fit for me, but not much talk of them on here.

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Emdemaq said:

Hi Paul.

Thanks for your reply. I try call to Efrain but no body answer. Also I send a email but still no response, I don't know if maybe is the Skype app that I use to call that make a problem.

Regards

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LockNut said:

My apologies Emdemaq. Give Efrain a little while longer, please. Go to the following website and click on the map for Chile. What you will see is the below. I don't know who this gentleman is but I believe he is the service rep for your area. I hope you get this squared away soon.

VMV Maquinaria (Chile)
Eduardo Matte 1910 Santiago, Chile
562 555 0588
[email protected]

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Emdemaq said:

Thanks for your reply again.

Unfortunately "VMV maquinarias" os no longer the authorized dealer of Doosan here in Chile, another Company, Sande Chile have the representation but no one can't help me. The old authorized technician told me that we need the parts catalogue or the "blue book" that comes with the machine.
This is why I need help from Doosan America.

Best Regards
Regards

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