Milltronics VM2515

[Joe Miranda]

We had a couple of power glitches close together and now I am getting a red message that says "System feature key required. Please contact your local dealer or Milltronics USA support". I have a call in to them and to the local dealer but have not heard back yet. I thought I would query the community here to see if anyone had this issue and what the solution was. Also, any suggestions for a suitable ups for one of these.

 

[trevj]

We had a couple of power glitches close together and now I am getting a red message that says "System feature key required. Please contact your local dealer or Milltronics USA support". I have a call in to them and to the local dealer but have not heard back yet. I thought I would query the community here to see if anyone had this issue and what the solution was. Also, any suggestions for a suitable ups for one of these.

While I was still working, I dealt directly with Milltronics, and they were very helpful. They were able to send me stuff like the original parameters etc. for our Cent V Partmer 4 mill, as well as sending along some training stuff for their conversational programming.

Have your controller serial number in hand (if you didn't).

 

[Joe Miranda]

Evidently the power glitch caused the machine to lose its feature key that unlocks the various features that you pay for. I was able to get the key and I am back up and running. Milltronics technical support is not what it once was - probably due to understaffing. It always takes you automatically to voicemail and then you have to wait for a call back - you never get to a real person first. Once you can talk to them they are quite helpful.