Avrgjoe
Cast Iron
- Joined
- Sep 5, 2011
- Location
- Nashville, TN
I have purchased a 9mm barrel blank from GM... or at least I am trying to. I placed my order line on Friday, Oct. 25, I found out that their web sight was not working to the point I could make the order but I couldn't make payment. GM only works 1/2 a day on Fridays and they are closed on Sat. & Sun. This means I was forced to wait until Monday, Oct. 28 to call them to make my order. I made my order and was told that it would ship Tuesday, Oct. 29 and I should receive a confirmation/tracking email on Wednesday, Oct. 30. I received the email, the email stated that the order had shipped, they had charged my card $230.78 and the package was scheduled for delivery on Friday, Nov. 1, I immediately called to find out why I was charged $230.78 for 1-9mm Barrel Blank, The guy just laughed and said "oops, just a mistake in the type, we only charged you the correct amount", Which the barrel was cheap enough but shipping was 1/2 as much as the barrel itself which to me seemed rather expensive for shipping? As I waited for an email confirming delivery on Fri., I never received it. I checked tracking again to find out that when they took my order they misspelled my street name and UPS said it was undeliverable. The sender would have to submit a new address. I emailed GM late Friday asking them to make the change and to let me know asap that the change had been made. I called them today around 12:30pm to ask about it and I was told the guy handling my order was at lunch and he should call me back in 30 min. 2 hours later I called again to find out where we were at with this. I was told that the address had been changed first thing today and I would just have to wait.... I asked "wouldn't it have been easier to have returned the email to let me know that in the first place like I had asked instead of me having to call twice to find out. At this point the guy was getting increasingly ugly saying "Im sorry you had to call us but this isn't our fault and we have done what we can and we cant do anything else." I advised him that I have been trying to get 1 barrel from them for 10 days and I have had to call them 4 times for 1 order. Once again even more so...."we have done what we can and we can not do anything else, you will just have to wait for it to show up"
My question in all of this is: This is my first time doing business with Green Mountain, Is this just a fluke incident or are they always like this to deal with? Their site don't work, They make mistakes on shipping, they send emails with wrong info, don't return emails, don't return phone calls, get ugly with customers on the phone and then to me the worst statement a company can make to a customer "we have done all we can"
I am just starting to machine my own barrels and this is the first time ordering with them, do I give them another chance next time or just find a new barrel co. to deal with?
My question in all of this is: This is my first time doing business with Green Mountain, Is this just a fluke incident or are they always like this to deal with? Their site don't work, They make mistakes on shipping, they send emails with wrong info, don't return emails, don't return phone calls, get ugly with customers on the phone and then to me the worst statement a company can make to a customer "we have done all we can"
I am just starting to machine my own barrels and this is the first time ordering with them, do I give them another chance next time or just find a new barrel co. to deal with?
