Greg Menke
Diamond
- Joined
- Feb 22, 2004
- Location
- Baltimore, MD, USA
The problem with recovering deleted but not erased items is the the disk pages that held the data of the item data can be recycled at random, so damage accumulates, especially if one is running low on disk space.
Well I use six months for my "Temporary" file, which gets everything ephemeral including spam, and six months to a year works for me. PM may choose a different retention period.
Moving spam et al to a hidden forum for aging as @eKretz suggests sounds like a good approach. Experience will tell us the smallest practical retention period. The retention period should be set to twice this, to cover edge cases.
I am a moderator in another forum which saves spam. There isn't much value in saving it long-term since the campaigns are generally not imaginative. The techniques vary, sometimes they get clever and use methods tailored to the forum software but after a few cases the moderators get wise to it. The most recent campaign involves embedding particularly designed URL links so they are invisible to a viewer but only show up when the spam post is responded to. They tipped their hand because they don't really understand the forum's subject matter so their responses are stilted and vague and moderators investigated.
The technique we use to manage spam is similar to what is used here; an instant ban on the user and remove all their posts. We did modify the analytics software to examine new posts and flag any which use the fancy spam coding so moderators can look at them immediately.
We have found short-term value in saving the spam vs deletion because sometimes it is necessary to study how it is formatted to characterize the style of campaign and be prepared to identify such posts. But anything more than a few weeks old might as well be deleted for all the use it is. Disk space is a lot cheaper than moderator bandwidth.
OTOH we have found substantial value in folders for troubled and/or troublesome users, where their moderated posts are stored. It lets us observe the user's posting trends and try to understand what is causing the difficulty. Sometimes its periodic benders, sometimes they have apparent manic/depressive cycles that are imperfectly managed. It is helpful to observe their personality long-term because when they have lucid or civil periods then their posts are more likely to be accepted for the forum. Sometimes the only thing to do with users of this type is manage their impact on the forum- sometimes it seems an art-form for a user to constantly be on the edge of banning but never quite badly enough for the mods to pull the ban trigger.
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